RETURNS AND REFUNDS POLICY
Version published on 24 September 2026
Contents
This page summarises your rights and the steps to return a product or obtain a refund on shop.vitaperf.com. It supplements the Terms and Conditions of Sale (articles 7 to 10), which prevail in case of any difference. Seller: PLZR SAS, ZI des Jalassières - 210 Chemin des Valladets, 13510 Éguilles - France.
1. YOU DO NOT WISH TO KEEP YOUR ORDER
You may exercise your right of withdrawal: you have 14 days after receipt of your parcel to inform us without giving reasons. This right applies to every order, including every subscription renewal shipment.
Products must be new, unopened and unused, in their original packaging. For hygiene and health protection reasons (article L. 221-28 of the French Consumer Code), opened, started or used products are neither accepted for return nor refunded. You may withdraw in respect of all or some boxes received.
2. HOW TO PROCEED
- Find your order reference in the confirmation email received when you purchased.
- Submit your request within 14 days of receipt through your customer account, https://shop.vitaperf.com/account, or by email to support@shop.vitaperf.com from the address used for the purchase, stating your order reference.
- We confirm your request by email.
- Return the parcel within 14 days of your request in its original packaging, enclosing your order reference, to the address below. We recommend tracked shipping and retaining proof of dispatch. Return costs are borne by you.
Our return address
Landmark Global - Europe
85 rue Antoine Condorcet
38090 Vaulx-Milieu
France
A parcel sent to another address travels at your risk and may not be processed successfully: please check the address before sending.
3. YOUR REFUND
- Inspection: on receipt, we check that products are complete, unopened and unused. This generally takes 2 business days and no more than 7 days.
- Timing: the refund is issued no later than 14 days after your request. However, we may defer it until we receive the parcel or you provide proof of dispatch, whichever occurs first.
- Amount: you are refunded sums paid for returned products. If you withdraw from the entire order, standard delivery costs are also refunded. Return costs are not refunded. For partial withdrawal, the refund is proportionate to the number of boxes returned (including free boxes).
- Method: using the same payment method as the purchase (through Stripe), free of charge. Another method is possible only with your agreement.
- Notification: you receive an email when the refund is issued. Depending on your bank, it may take an additional 5 to 10 business days to appear on your statement.
- Non-compliant returns: opened, started, used or incomplete products are not refunded; we inform you by email and may send them back at your expense on request. If the packaging of unopened products is damaged or soiled, we may deduct the resulting loss in value.
4. OTHER SITUATIONS
| Situation | What you do | What we do |
|---|---|---|
| Product unavailable, order cancelled | No action, or reply to our email if a replacement is offered | Full refund within 14 days |
| Parcel not delivered after 30 days (or by agreed date) | Request through the account or by email | Delivery within a reasonable additional period, or termination and full refund within 14 days |
| Damaged parcel, missing product, preparation error, non-conforming product | Report through the account with photographs, ideally within 7 days | Replacement at PLZR’s expense; refund if unavailable |
| Charge despite cancellation, or duplicate charge | Request through the account or by email | Full refund promptly after verification and within 14 days |
5. SUBSCRIPTIONS AND ONE-TIME PURCHASES
If you took out a subscription with no commitment, you may cancel at any time free of charge through your customer account (“Cancel your contract”) or by email. Cancellation before the renewal date prevents any new charge or shipment. The paid period remains your entitlement, subject to your right of withdrawal. Cancellation is not withdrawal; however, withdrawal from your entire order terminates the corresponding subscription.
If you chose a one-time purchase, there is no renewal or subsequent charge.
6. CONTACT US
Everything is handled online through your customer account, https://shop.vitaperf.com/account (have your order reference ready), or by email to support@shop.vitaperf.com from the address used for the purchase. We respond Monday to Friday, excluding public holidays, generally within 2 business days. If disagreement persists after your written complaint, you may use a consumer mediator free of charge.