TERMS AND CONDITIONS OF SALE

Version published on 24 September 2026

ARTICLE 1 - PURPOSE AND SELLER IDENTITY

1.1 These terms and conditions of sale (the “Terms”) define the rights and obligations of PLZR SAS and its customers regarding the sale of food supplements on shop.vitaperf.com (the “Site”). All purchases made on this domain are subject to the Terms.

The seller is:

PLZR SAS (“PLZR” or the “Seller”)

Société par actions simplifiée with share capital of 930.670,00 €

Registered office: ZI des Jalassières - 210 Chemin des Valladets, 13510 Éguilles - France

RCS Aix-en-Provence n° 794357871 - Intra-community VAT number: FR32794357871

1.2 The Terms apply to every order placed on the Site by an adult individual acting for purposes outside their professional activity (the “Customer”). By confirming an order, the Customer declares that they are at least 18 years old, have read the Terms and accept them without reservation.

1.3 The applicable Terms are those in force on the order date. PLZR may amend them at any time; amendments do not apply to orders already placed. For subscriptions, amended Terms apply to renewals occurring after they take effect; the Customer is informed by email before renewal and may cancel free of charge (article 7).

1.4 The Terms are written in French. They are available on the Site at any time. The Customer may save and print them.

ARTICLE 2 - CUSTOMER SERVICE AND CUSTOMER ACCOUNT

All dealings with PLZR Customer Service take place online: order tracking, address changes, withdrawal, refunds, subscription cancellation and complaints.

2.1 Customer account. The Customer accesses their account at https://shop.vitaperf.com/account. They must have the order reference received by email when their order was confirmed.

2.2 Email. If needed, Customer Service can also be contacted at support@shop.vitaperf.com. For security and identification purposes, the Customer must write from the email address used for the purchase.

2.3 Response time. Requests are handled Monday to Friday, excluding public holidays (these days are “business days”). PLZR endeavours to respond as promptly as possible, generally within two (2) business days.

ARTICLE 3 - PRODUCT PRESENTATION

3.1 The essential product characteristics (composition, dosage, instructions and contents) are presented on the Site's product pages. The Customer is invited to read them carefully before ordering.

3.2 Precautions for use. The products are food supplements for adults only. They are not medicines and do not replace a varied and balanced diet, a healthy lifestyle or medical treatment. The Customer must observe the daily dose and precautions on the packaging, keep the products out of reach of young children and not use them if allergic or intolerant to any component. In case of doubt, ongoing treatment or a health issue, they must consult a doctor or pharmacist before use. Effects may vary from person to person.

3.3 Images. Photographs and images are provided for illustration. Despite the care taken, digital rendering may differ slightly from the actual product (colours or packaging presentation); this does not change the product's essential characteristics.

3.4 Intellectual property. The texts, images, trademarks and other elements presented on the Site are protected by copyright and intellectual property rights worldwide. Reproduction, even in part, is strictly prohibited without prior written permission.

ARTICLE 4 - ORDERS

4.1 Ordering process. The Customer selects products and quantities, enters their contact details and delivery address, chooses their payment method, then checks the order summary (products, prices, delivery costs and, where applicable, the recurring nature of the subscription) and corrects any errors. They then accept the Terms and confirm the order by clicking “Order with obligation to pay” (or any equivalent unambiguous wording). This confirmation constitutes acceptance of the price and the Terms.

4.2 Formation of the contract. The contract is concluded when payment is accepted and PLZR confirms the order by email. This email includes all order details, the order reference, the Terms, information on the right of withdrawal (with the standard form) and access to the customer account. The Customer is invited to retain it: their order reference will be required for any request.

4.3 Evidence. Data recorded by PLZR and its service providers constitutes evidence of the order, its contents and its date. It is archived under statutory conditions and retention periods; the Customer may obtain a copy by contacting Customer Service.

4.4 Accuracy of information. The Customer ensures their email address and delivery details are accurate. PLZR cannot be held responsible for failure to receive a parcel resulting from a missing, incorrect or incomplete address.

4.5 Refusal of orders. PLZR may refuse or cancel an order for legitimate reasons, including suspected fraud, payment problems, an unresolved previous dispute (including an abusive payment dispute, article 13) or quantities manifestly incompatible with personal use. The Customer is informed by email and receives a full refund if they have already paid.

ARTICLE 5 - PRODUCT AVAILABILITY

Products are offered while stocks last. If an ordered product becomes unavailable, PLZR informs the Customer promptly by email and offers, as appropriate, an equivalent replacement or cancellation. If the Customer refuses the replacement or no replacement is possible, the order (or affected part) is cancelled and fully refunded under article 9.7, no later than fourteen (14) days after cancellation.

ARTICLE 6 - PRICES AND PAYMENT

6.1 Prices. Prices are stated in euros, inclusive of all taxes (including applicable VAT), excluding delivery costs. Any delivery costs are shown before order confirmation; where several delivery methods are offered, the Customer chooses and expressly accepts the price of the selected method when ordering. Products are charged at the price in force when the order is confirmed. PLZR may change its prices at any time, without affecting orders already confirmed (for subscription renewals, see article 7.3). Promotional offers are valid under the conditions (duration, quantities, products) shown on the Site.

6.2 Payment methods. Full payment is due when ordering. Payment is made online through the secure Stripe payment solution (Stripe Payments Europe Ltd.), which handles the entire transaction, including recurring subscription payments. Bank details are entered through the provider's secure interface and encrypted: PLZR does not access or retain the Customer's full card number. Payment may be made by bank card (Carte Bancaire, Visa, Mastercard, American Express) and other methods offered when ordering (such as Apple Pay or Google Pay). It may require strong authentication (3D Secure) with the Customer's bank. Subscriptions are paid by bank card or another payment method supporting recurring payments offered when ordering.

6.3 Customer assurances. The Customer warrants to PLZR that they are fully authorised to use the chosen payment method and that it provides access to sufficient funds to cover their order.

6.4 Bank statement description. The charge appears on the Customer's bank statement as “MALEPERF”. If a charge is not recognised, the Customer is invited to contact Customer Service before taking any other action (article 13).

6.5 Payment problems. PLZR reserves the right to suspend, cancel or terminate any order, subscription and/or delivery, regardless of its stage of completion, in the event of total or partial non-payment of an amount due or a payment problem.

6.6 Fraudulent use. PLZR cannot be held responsible for fraudulent use of a payment method, unless its negligence or fault contributed to that use.

6.7 Receipt. A payment receipt is sent by email after each payment. The Customer may request an invoice from Customer Service.

ARTICLE 7 - ONE-TIME PURCHASE AND SUBSCRIPTION WITH NO COMMITMENT

7.1 Principle. Products may be bought as a one-time purchase without a subscription, or with a subscription with no commitment, according to the option chosen by the Customer when ordering. A one-time purchase involves one payment and one shipment, with no renewal or subsequent charge. With a subscription, each order is automatically renewed at the end of its period unless cancelled by the Customer (articles 7.2 to 7.7). The choice between the two options, the recurring nature of the subscription, its frequency and price are clearly shown before order confirmation.

7.2 Frequency. The number of boxes ordered corresponds to the number of months before renewal (one box = one month): an order of 1 box renews after 1 month, 2 boxes after 2 months, 3 boxes after 3 months, and so on. At each due date, calculated from the order date or the last renewal, the Customer is charged the corresponding price and receives a new shipment with the same number of boxes. Renewal repeats identically until cancellation.

7.3 Renewal prices. Each renewal price is the price shown to the Customer when subscribing, including where it differs from the first order price (introductory offer, free products, etc.). Any change to the price, frequency or Terms applicable to a renewal is notified to the Customer by email before that renewal; the Customer may then cancel without charge before the renewal date.

7.4 Automatic payments. By subscribing, the Customer authorises PLZR to charge the saved payment method through Stripe at each renewal until cancellation. They ensure that the method remains valid and may update it through their customer account. If payment fails (expired card, insufficient funds, bank refusal, etc.), it may be retried; if unpaid, the renewal is not carried out (no shipment) and the subscription may be suspended or terminated. The Customer is informed by email.

7.5 Notice before renewal. PLZR sends the Customer a reminder email 7 days before each renewal, stating the date, amount, products concerned and how to cancel.

7.6 Cancellation. The subscription has no commitment: no minimum duration and no cancellation fee. The Customer may cancel at any time free of charge online through their customer account (“Cancel your contract”) or, failing that, by email to Customer Service (article 2.2). PLZR confirms receipt of the cancellation by email and states when the contract ends and the effects of cancellation. Cancellation notified before the renewal date prevents any new charge or shipment. The paid period and products already delivered remain the Customer's entitlement, subject to their right of withdrawal (article 9); cancellation does not result in a refund for the current period.

7.7 Charge despite cancellation. If a renewal is charged when the Customer had notified cancellation before the renewal date, PLZR refunds it in full (article 9.7).

ARTICLE 8 - DELIVERY

8.1 Delivery area. Parcels are delivered to the address provided by the Customer when ordering, in the countries offered at order confirmation.

8.2 Preparation and dispatch. PLZR has its orders prepared and dispatched by a logistics partner on its behalf and remains solely responsible to the Customer for proper performance of the contract. The sender name on the parcel may be that of this partner: this has no effect on the contract with PLZR or on the Customer's rights.

8.3 Timing. Parcels are dispatched Monday to Friday, excluding public holidays. Generally, an order placed before 9 am French time is dispatched the same day, provided a valid delivery address has been supplied. Delivery times vary by destination country and delivery method. Unless a date has been agreed, PLZR delivers within thirty (30) days of conclusion of the contract. Where the carrier supports it, a tracking link or number is emailed to the Customer.

8.4 Address changes. The Customer may change their delivery address online through their customer account or by email to Customer Service while the order is not yet being prepared. After that stage, no change can be guaranteed.

8.5 Delay or missing parcel. If the parcel is not delivered by the agreed date or, absent an agreed date, within thirty (30) days of conclusion of the contract, the Customer may ask PLZR, through their account or by email, to deliver within a reasonable additional period. If delivery does not occur within that period, they may terminate the contract in writing (an email or request through the account is sufficient) and receive a refund of all sums paid under article 9.7. The Customer may terminate without an additional period where PLZR refuses delivery or the delivery date was an essential condition of the contract for the Customer. These provisions do not apply if the delay is attributable to the Customer or results from force majeure (article 12).

8.6 Receipt and problems. The risk of loss or damage to the parcel transfers to the Customer upon delivery. The Customer checks its condition on receipt. If the parcel is damaged, already open or incomplete, or contains a preparation error, they are invited to record reservations with the carrier when it is handed to them and inform PLZR promptly (ideally within 7 days) through their account, with their order reference and photographs of the parcel and products. PLZR then sends an identical replacement at its own expense or refunds it if unavailable. If PLZR requests return of the affected product, it pays the return costs. This procedure is without prejudice to statutory guarantees (article 10).

ARTICLE 9 - RIGHT OF WITHDRAWAL AND REFUNDS

9.1 Principle. Under articles L. 221-18 et seq. of the French Consumer Code, the Customer has fourteen (14) days from receipt of the products to exercise their right of withdrawal without giving reasons or incurring penalties (excluding return costs, article 9.4). Where the order arrives in several parcels, the period begins on receipt of the last parcel. This right applies to every order, including every subscription renewal shipment.

9.2 Opened products. Under article L. 221-28 of the French Consumer Code, the right of withdrawal cannot be exercised for products unsealed by the Customer after delivery which cannot be returned for hygiene or health protection reasons. Any product whose packaging, inner seal or seal has been opened, or which has been started or used, is therefore neither accepted for return nor refunded. The Customer may, however, withdraw in respect of all or some boxes received, provided they are new, unopened and unused.

9.3 How to withdraw. Before the 14-day period expires, the Customer notifies PLZR of their decision by an unambiguous statement:

• through their customer account at https://shop.vitaperf.com/account, with their order reference; or
• by email to support@shop.vitaperf.com from the address used for the purchase, stating their order reference.

It is sufficient for the notification to be sent before the period expires. PLZR acknowledges receipt promptly by email; the Customer retains this email as evidence of their request.

9.4 Returning products. On receiving the request, PLZR acknowledges it by email. The Customer then returns the products without undue delay and no later than fourteen (14) days after communicating their decision to withdraw, to the following address:

Landmark Global - Europe

85 rue Antoine Condorcet

38090 Vaulx-Milieu

France.

The Customer returns the products without undue delay and no later than fourteen (14) days after communicating their decision to withdraw. Returns must meet the following conditions:

• complete products (including any accessories and instructions), new, unopened and unused, in their undamaged original packaging;
• order reference enclosed in the parcel;
• sent to the return address above, preferably using a tracked service with proof retained by the Customer.

Direct return costs are borne by the Customer. A parcel sent to another address travels at the Customer's risk, and PLZR cannot guarantee receipt or processing. The Customer remains responsible for the products until PLZR receives them.

9.5 Inspection on receipt. On receipt, PLZR checks that products are complete, unopened and unused. If so, a refund is issued (article 9.6). If products are opened, started, used or incomplete, PLZR refuses a refund, informs the Customer by email and may return them at the Customer's request and expense. If products are unopened but their packaging is damaged or soiled, PLZR may deduct an amount corresponding to loss in value caused by handling beyond that necessary to establish the nature and characteristics of the products.

9.6 Refund following withdrawal.

• Amount: the Customer is refunded all sums paid for the returned products. For withdrawal from the entire order, initial delivery costs are also refunded, except additional costs resulting from the Customer choosing a method more expensive than standard delivery. Return costs are not refunded. For partial withdrawal, the refund is proportionate to the number of boxes returned out of the total boxes ordered (including free boxes).
• Timing: PLZR refunds the Customer no later than fourteen (14) days after being informed of their decision to withdraw. However, PLZR may defer the refund until it receives the products or the Customer provides proof of dispatch, whichever occurs first. In practice, refunds are generally issued within two (2) business days after receipt and inspection of the parcel, and no later than seven (7) days.
• Method: refunds are made through Stripe using the same payment method as the purchase, without charge to the Customer. With the Customer's express agreement, another method may be used at no additional cost to them.
• Notification: the Customer receives an email when the refund is issued. Depending on their bank, it may take an additional 5 to 10 business days to appear on their statement.

9.7 Other refund cases. In addition to withdrawal, the Customer is refunded in the following cases:

• order cancellation by PLZR or by the Customer because a product is unavailable (article 5): full refund no later than 14 days after cancellation;
• contract termination for non-delivery (article 8.5): refund of all sums paid no later than 14 days after termination;
• a damaged, missing or non-conforming product that cannot be replaced (articles 8.6 and 10);
• a charge despite cancellation notified in time, or a duplicate charge (article 7.7): full refund promptly after verification and no later than 14 days after confirmation of the error.

These refunds are requested through the customer account or by email to Customer Service (article 2) and made under the procedures in article 9.6 (payment method, email notification and banking delays).

9.8 Withdrawal and subscriptions. For an order placed with a subscription, withdrawal from the entire order terminates the corresponding subscription. For partial withdrawal, the subscription continues unless cancelled by the Customer (article 7.6). Subscription cancellation alone is not withdrawal: it ends future renewals but does not result in a refund of an order already delivered.

9.9 Summary. The following table summarises the procedures; in the event of any difference, the preceding articles prevail.

ARTICLE 10 - STATUTORY GUARANTEES

The Customer benefits from the following statutory guarantees, free of charge and independently of any commercial warranty.

10.1 Statutory guarantee of conformity (articles L. 217-3 et seq. of the French Consumer Code). The Seller must deliver a product conforming to the contract and is liable for lack of conformity existing on delivery and appearing within two (2) years thereafter. Defects appearing within this period are presumed to have existed at delivery unless proved otherwise: the Customer need not prove their existence at that time. For lack of conformity, the Customer chooses repair or replacement unless their choice is impossible or involves a manifestly disproportionate cost compared with the other solution. Conformity is restored free of charge within a maximum of thirty (30) days after the Customer's request. If restoration is impossible, refused or delayed, or the defect persists, the Customer may obtain a price reduction or termination of the sale with a refund under statutory conditions.

10.2 Guarantee against hidden defects (articles 1641 et seq. of the French Civil Code). The Seller is liable for hidden defects making the product unfit for its intended use or reducing that use so substantially that the buyer would not have bought it, or would have paid less, had they known. The Customer may return the product and recover its price, or keep it and recover part of the price (article 1644). The action must be brought within two (2) years of discovery of the defect (article 1648).

10.3 Exercising rights. The Customer submits their request to Customer Service through their account or by email (article 2), stating their order reference, the nature of the defect and, if possible, providing photographs. PLZR may request the product's return at its own expense.

ARTICLE 11 - LIABILITY

11.1 PLZR is liable as of right for proper performance of the distance contract, except insofar as failure is attributable to the Customer, to the unforeseeable and insurmountable act of a third party unconnected with the contract, or to force majeure.

11.2 The products offered comply with French and European regulations applicable to food supplements. PLZR cannot be held liable for importing or using a product bought on the Site in a country other than the delivery country: the Customer must check import and use possibilities with local authorities and comply with applicable regulations.

11.3 PLZR cannot be held liable for consequences of use contrary to the precautions and instructions on the packaging and the Site (article 3.2).

11.4 No provision of the Terms limits the Customer's statutory rights or PLZR's liability for defective products (articles 1245 et seq. of the French Civil Code) or personal injury.

ARTICLE 12 - FORCE MAJEURE

PLZR cannot be held liable for failure or delay in performing its obligations resulting from force majeure under article 1218 of the French Civil Code (for example: strikes, major transport or postal disruption, natural disasters, epidemics, major IT failures or attacks). Performance of the contract is then suspended. If suspension exceeds thirty (30) days, either party may terminate the contract in writing and the Customer is refunded sums paid for undelivered products.

ARTICLE 13 - ABUSIVE PAYMENT DISPUTES

13.1 Before disputing a payment with their bank, the Customer is invited to contact Customer Service (article 2), which will endeavour to resolve the issue quickly, including through a refund where due.

13.2 This invitation does not deprive the Customer of the right to dispute with their bank a transaction they did not authorise (such as fraudulent card use) or a transaction for which they did not receive what was due despite their complaint.

13.3 A dispute (payment opposition, reversal or “chargeback”) is considered abusive where it concerns a transaction validly authorised by the Customer for delivered products, without legitimate grounds, or where PLZR has refunded or offered to refund the Customer. In this case, the Customer owes:

• full repayment of the disputed transaction(s), insofar as the bank returned those sums to them;
• a flat dispute handling fee of €40 per disputed transaction, covering in particular dispute fees charged by the payment provider, bank fees and processing of the dispute file.

13.4 If these sums are not paid, PLZR reserves the right to recover them through any lawful means, terminate the affected subscription and refuse subsequent orders (article 4.5).

13.5 In a dispute, PLZR may provide the Customer's bank and its payment provider with evidence supporting the transaction (order, delivery and Customer Service correspondence).

ARTICLE 14 - PERSONAL DATA

PLZR processes the Customer's personal data (identity, contact details, delivery address, order history and payment data processed by Stripe) to fulfil orders and subscriptions, provide Customer Service, manage invoicing, prevent fraud, handle disputes and meet legal obligations. Data is shared with its service providers (payment, logistics, transport, hosting and customer relationship tools) insofar as necessary. The Customer has rights of access, rectification, erasure, objection, restriction and portability, exercised through their account or by email to support@shop.vitaperf.com. They may also complain to the CNIL (www.cnil.fr). Processing details are set out in the privacy policy available on the Site.

ARTICLE 15 - COMPLAINTS, MEDIATION AND DISPUTES

15.1 Complaints. For any complaint, the Customer first contacts Customer Service (article 2) through their account or by email to seek an amicable solution.

15.2 Mediation. Under articles L. 611-1 et seq. of the French Consumer Code, if a dispute persists after a written complaint to PLZR, the Customer may use a consumer mediator free of charge. The referral must be made within one (1) year of the written complaint to PLZR.

15.3 Applicable law and jurisdiction. The Terms are governed by French law, without prejudice to mandatory consumer protection provisions of the European Union Member State where the Customer resides. If no amicable resolution is reached, the Customer may choose any court with territorial jurisdiction under the French Code of Civil Procedure or the court of the place where they lived when the contract was concluded or the harmful event occurred (article R. 631-3 of the French Consumer Code).

15.4 Severability. If a provision of the Terms is declared invalid or unenforceable, the other provisions remain in force.